AI customer agents
Agents on WhatsApp, Instagram, your website or by voice that answer, qualify, book and escalate. Grounded in your catalogue and policies.
Pillar 04 · AI solutions
AI systems that work inside your business, not in a demo.
We build and operate AI products. Our own, UnoInbox, centralises every customer conversation with an AI agent and a CRM. And when your need is specific, we design custom agents, assistants and pipelines on your data, with the guardrails to run them in production.
1 inbox
for WhatsApp, Instagram, Messenger and TikTok
24/7
AI first response in Darija, French, English
100%
of outbound messages pass a compliance gate
- OpenAI
- Anthropic
- Mistral
- WhatsApp Business API
- Instagram API
- Messenger
What we do
Custom AI solutions
When an off-the-shelf tool does not fit, we build.
Knowledge assistants (RAG)
Ask questions across years of documents, contracts and procedures and get a sourced answer in seconds, with access rights respected.
Internal copilots
Assistants embedded in the tools your team already uses: drafting, summarising, searching, filling forms.
Document processing
Invoices, orders, claims, IDs, contracts: extraction, validation, routing. Thousands of pages a day without a keyboard.
Autonomous workflows
Multi-step agents that research, decide within rules and act across systems, with human approval on the steps that matter.
Web platforms & portals
Client portals, booking systems and internal apps built around the AI features, when the system needs its own front door.
Featured product
UnoInbox
One inbox for all your messaging channels, an AI agent that answers and qualifies, a CRM that remembers, and WhatsApp campaigns that respect the rules. Built in Morocco for Moroccan SMEs.
- WhatsApp, Instagram, Messenger today; TikTok coming
- AI replies with automatic hand-over to a human
- Contacts, labels, lists, consent ledger, audit log
- Template campaigns with cost preview and quiet hours
WhatsAppInstagramMessengerTikTok· Coming soon
How we build
Boring, proven technology around the model. The model is the smallest part of a production AI system.
Model choice per use case
OpenAI, Anthropic, Mistral or open models hosted in the EU or on your servers, chosen on accuracy, cost, latency and data sensitivity.
Guardrails in code
Policy gates, escalation rules, rate limits and audit logs are enforced by the system, never left to the prompt.
Evaluation before launch
A test set of real conversations and documents; we measure before we ship and after every change.
Observability
Every decision is logged. You can see what the AI said, why, and what it cost.
Use cases
Where we have deployed
Three sectors, three very different systems.
- Healthcare
WhatsApp booking agent
Bilingual Darija/French agent connected to the clinic agenda. 62% of appointments booked without a human.
- Distribution
Order extraction pipeline
E-mail and PDF orders read by AI, validated against stock, created in the ERP. −73% processing time.
- Consulting
Knowledge assistant
Ten years of deliverables searchable in natural language, with per-client access rights. Answer in 3 seconds, always sourced.
- Retail
Instagram & Messenger sales assistant
Product questions, availability and store hours answered instantly; purchase intent routed to a seller.
- Real estate
Lead qualification agent
Budget, area, timing collected by WhatsApp before an agent calls back. Visits booked directly.
- Education
Admissions assistant
Programme questions, fees and documents handled 24/7 in three languages during enrolment season.
How it works
From use case to a system in production
Use-case definition
What the system must do, for whom, with what data, and how we will know it works.
Prototype in two weeks
A working version on a slice of your real data. You test it, we measure it.
Hardening
Guardrails, integrations, evaluation set, access control, logging. The part that makes it safe to run.
Operate and improve
Launch, monitoring, monthly review of conversations and costs, continuous tuning.
What you receive
What you receive
- A production system deployed in your infrastructure or ours
- Source code and accounts in your name
- An evaluation report with accuracy on your real cases
- Documentation and an operations runbook
- Training for the team who will supervise the AI
- A monthly review of conversations, costs and improvements
Tools we work with
- OpenAI
- Anthropic
- Mistral
- WhatsApp Business API
- Instagram API
- Messenger
- PostgreSQL
- Go
- SvelteKit
- Cloudflare
Typical outcomes
Typical outcomes
- 62%
- of appointments booked by the agent
- 3 s
- to a sourced answer across 10 years of archives
- −80%
- missed calls
- 24/7
- first response time
private clinic, Rabat
consulting firm
WhatsApp agent taking the front-desk load
escalation to humans in office hours
Frequently asked questions
The questions we hear most often. Yours is probably here.
UnoInbox or a custom agent?
If your need is customer conversations on WhatsApp, Instagram or Messenger with a CRM, UnoInbox is faster and cheaper. If the need is internal, document-heavy or deeply integrated, we build custom. We often start with UnoInbox and extend.
Will the AI say something wrong to a customer?
It can, so we design for it: the agent is grounded in your approved content, escalates when unsure, never handles payments or legal commitments, and every conversation is reviewable. Accuracy is measured on your real cases before launch.
Where is the data stored?
In the EU or on your own servers, encrypted at rest. Model providers are chosen per use case and never train on your data. We document the full data flow.
Does it work in Darija?
Yes. Darija, Arabic, French and English, including mixed messages and Arabizi. Escalation keywords are handled in all of them.
Who owns the system?
You do: code, accounts, data. We can operate it for you under a support plan, or hand it over fully.
Next step
Show us the conversations or documents that pile up.
We will tell you in thirty minutes whether UnoInbox fits or whether a custom system makes more sense, and what each would cost.
30 min · video call · French, Arabic or English · no preparation needed