Unified inbox
All channels in one three-pane screen. Filters for unassigned, mine, queued, closing soon and failed. Real-time, with keyboard shortcuts.
UnoInbox · by OZero Limits
Every customer message, one inbox, one AI agent, one CRM.
WhatsApp, Instagram, Facebook Messenger and TikTok conversations land in a single place. An AI agent answers in Darija, French or English, hands over to your team when it matters, and every contact is remembered in the built-in CRM.
- Meta Tech Provider model
- Consent & audit built in
- Cloud app, nothing to install
- Messenger
- TikTokComing soon
The problem
Four apps, three phones, zero memory.
Most SMEs answer WhatsApp from a personal phone, Instagram from the marketing intern's account and Facebook when someone remembers. Leads wait, promises get lost, nobody knows who said what to whom. Meta's rules on 24-hour windows and templates add fines and blocked numbers to the chaos.
- 42%
- of Moroccan SME leads arrive by WhatsApp or Instagram DM
- > 4 h
- average first-reply time without a shared inbox
- 0
- record of conversations when an employee leaves
What UnoInbox does
Built around how Moroccan businesses actually sell.
AI agent
Answers product, price, hours and booking questions from your knowledge base, in Darija, Arabic, French or English, and knows when to stop.
Built-in CRM
Contacts with attributes, labels, notes and full history across channels. Lists built from filters or imports, with consent tracked.
Human hand-over
Complaint words, explicit requests, low confidence or price negotiation route to a person. The AI pauses automatically while an agent is active.
Window countdown
A live pill shows how long you can still reply freely on WhatsApp. When the window closes, the composer switches to approved templates.
WhatsApp campaigns
Broadcasts with approved templates, segmentation, variable mapping, cost preview in dirhams, quiet hours and tier protection.
Knowledge base
Upload documents, price lists and FAQs. The AI only answers from what you approved, and shows the source.
Compliance by design
Append-only consent ledger, STOP-word handling in French, Arabic and Darija, audit log of every outbound decision. Export for CNDP.
Analytics
Response times, conversations per channel, AI vs human share, campaign delivery and cost. Numbers a manager can act on.
Product tour
Six screens, one workflow.
Inbox, agent, CRM, campaigns, knowledge and channels: the screens your team works in every day.
01Inbox
Three panes: filters and list, conversation, contact context. Window countdown pill in the header.
02AI agent settings
Prompts, caps, escalation rules, paused-until defaults, per-conversation pause and resume.
03Contacts & CRM
Attributes, labels, consent status, cross-channel history, import wizard with consent proof.
04Campaign wizard
Template, list, variable mapping, cost review in MAD, schedule, live monitor and report.
05Knowledge base
Documents, chunk preview and the AI audit trail showing which source answered which question.
06Channels & settings
Connect WhatsApp, Instagram and Messenger in three clicks. Quality rating, messaging tier and connection status at a glance.
How it works
Live in a day, not a quarter.
Connect your channels
Three buttons: WhatsApp via Meta Embedded Signup, Instagram Login, Facebook Login for your Page. No developer account needed on your side.
Load your knowledge
Price list, FAQ, policies, opening hours. Set the tone and the limits of the AI agent.
Invite your team
Agents, roles, notification numbers, business hours and quiet hours.
Let it run
The AI handles the first reply; your team takes over on the conversations that need a human. You watch the numbers.
The AI agent
Fast when it should be, careful when it must be.
The agent is not a chatbot with a script. It reads your knowledge base, answers in the customer's language and tone, and follows rules enforced in code, not in a prompt.
- Answers only from approved content, with the source shown to your team
- Escalates on complaints, human requests, price negotiation or two uncertain answers in a row
- Never uses the Human Agent tag and never sends outside a window: the policy gate blocks it
- Pauses for six hours after a human replies, so it never talks over your agent
- Caps turns per conversation and cost per day; you set the limits
Scripted demo conversation
Demo: scripted conversation, no message is sent.
CRM & campaigns
Remember every customer. Message them legally.
Every contact carries attributes, labels, notes and the full history across channels. Lists are built from filters or imports, and only contacts with a recorded consent can receive marketing campaigns.
- Import with mandatory consent source and proof
- Opt-out words in French, Arabic and Darija handled before anything else
- Campaign cost preview in dirhams before you confirm
- Quiet hours, daily tier protection and automatic pause on quality drops
Security & compliance
Built as a Meta Tech Provider, operated like a bank.
Your accounts stay yours
You connect your own WhatsApp number, Instagram account and Facebook Page. Nothing is shared with other businesses, and you can disconnect at any time.
Encrypted access keys
The keys that link your channels to UnoInbox are encrypted and visible to no one, including our team.
Your data is private
Each business sees only its own conversations and contacts. Your messages are never used to train an AI model.
Tamper-proof records
Consent records and the audit trail cannot be edited or deleted, so you can always prove who agreed to what, and when.
Every message checked before it leaves
Each outbound message is checked against Meta rules: 24-hour window, approved template, recorded consent and opt-outs.
Deletion on request
Contacts and conversations are erased when you ask. Meta data-deletion requests are honoured automatically.
Who it is for
Teams that sell or serve by message.
Clinics & practices
Appointments, reminders, no-show recovery, FAQ in Darija.
Retail & e-commerce
Product questions, availability, order status, promotions with consent.
Real estate
Lead qualification, visit booking, follow-up sequences.
Education
Admissions, fees, documents, three languages, enrolment-season peaks.
Restaurants & hospitality
Reservations, menus, events, group requests.
Agencies & service providers
Quotes, scheduling, support, one inbox for several brands.
UnoInbox FAQ
Do I need a Meta developer account?
No. UnoInbox is a Meta Tech Provider: you connect your WhatsApp number, Instagram account and Facebook Page with three buttons. Meta bills your WhatsApp messages directly to you, with no markup.
Is TikTok supported?
TikTok direct messages are on the roadmap and in integration. WhatsApp, Instagram and Messenger are live today.
Can I use my existing WhatsApp number?
Yes, through Meta Embedded Signup. If the number is currently on the WhatsApp Business app, it is migrated to the API; we guide you through it.
Does the AI work in Darija?
Yes. Darija, Arabic, French, English and mixed messages, including Arabizi. Stop-words and escalation keywords are handled in all of them.
Do I need to install anything?
No. UnoInbox is a cloud application: you sign in from any browser or phone, and we take care of updates, backups and security. Your access keys are encrypted and your data is never used to train AI.
How much does it cost?
A monthly subscription per business, plus Meta's own messaging fees billed to you directly. Ask for a demo and we will send pricing for your volume.
Next step
See UnoInbox on your own channels.
A 30-minute demo with your WhatsApp number connected. You will see the inbox, the AI agent and the CRM working on real messages.
30 min · video call · French, Arabic or English · no preparation needed